Mapping out the Standard Operating Procedures with flow-charts and detailed documentation supports the business greatly. Especially where there is a high turn-over of staff, the knowledge is easier shared through proper documentation.
Depending on the type of business, industry standards, volumes or legal requirements, the documentation may need to be audited and reviewed regularly.
Lead-to-Cash
Lead > customers > sales order > (production) > delivery > invoice > cash > receipt
Procure-to-Pay
Sourcing > purchase > receipt > vendor bill > payment
Demand-to-Delivery
Requirement > scheduling > product definition > manufacturing execution > quality control > delivery
Complaint-to-Resolution
Customer engagement > complaint > assignment > escalation > resolution > customer satisfaction check